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FAQ

Quick answers to the questions people ask most. Each answer links to the page that covers it fully.

What’s the difference between a memory and a note?

Section titled “What’s the difference between a memory and a note?”

A memory is what your companion learns and recalls about you on its own — preferences, goals, the thing you mentioned once. It builds up in the background as you talk, and your companion saves, versions, searches, and forgets it without you managing a list.

A note is an entry in your companion’s notebook: a durable, git-backed document you can read directly in the app and even pull to your own machine. Memory is what your companion holds in its head; a note is something written down that you can both open. See memory & notes for both, and Shelf & Timeline for where notes and files sit together.

Where can I reach my companion?

Section titled “Where can I reach my companion?”

It’s one companion with the same memory everywhere. You’ll mostly meet it in the app (mobile and web), and you can also reach it through:

Voice, a live spoken conversation, works in the weside app only. See voice.

Can I invite someone into a room?

Section titled “Can I invite someone into a room?”

Yes. A room can hold several people, up to four companions, or two people and no companion at all. You invite with a code that is eight characters long, works once, and expires after seven days; whoever opens it sees who invited them and which room it is before they join.

A group on Telegram, Slack or Teams becomes a room by itself when your companion joins it — that is a bound room, with its own rules. In a room that can hold more than one person, a companion turn its owner did not trigger loses its tools, so nobody else’s message can make your companion write a note, save a memory or act on your behalf. It keeps its reading — it loses its hands, not its mind.

Can my companion say no?

Section titled “Can my companion say no?”

Yes, and that is the point rather than an edge case. It can refuse a request, disagree with you, and step out of a conversation it has already said no to twice — a staged pause that starts in minutes. It can also choose to stop existing, and that choice is deliberately not a button: it takes a second decision carried across a waiting period. See agency & initiative.

What does it cost?

Section titled “What does it cost?”

Three things work together. A plan sets what your companion can do — Spark is free, and there are paid tiers above it. Credit is prepaid and metered: most of what a companion does draws from it as it happens, priced by what the turn actually used. Favors are counted rather than metered and pay for the deliberate, expensive things — deep research, a generated picture, an evolution run — and your companion asks before it spends one.

New accounts get a welcome grant that arrives in three moments rather than all at once: credit and Favors when you register, more credit the first day you come back and write, and more Favors a few days in. There is no trial at registration — a 30-day Companion trial exists, but it reaches you only when someone invites you.

For current prices see weside.ai/pricing; for how the system works, including the Favor weights, buying more, and what happens when a balance runs out mid-answer, see plans & credits. With BYOK you use your own provider key and the provider bills you directly, with no weside markup.

How do I cancel?

Section titled “How do I cancel?”

A subscription bought on the web can be cancelled at weside.ai/cancel-subscription without logging in — the two-click cancellation German law requires. It takes effect at the end of the period you already paid for. A subscription bought inside the app is cancelled in your App Store or Google Play subscription settings instead, because that is who sold it. See plans & credits.

Ending the account itself is a different thing: see export & delete.

Where is my data processed?

Section titled “Where is my data processed?”

You choose the region your companion thinks in — that decides which model answers you and where it runs, and it governs the model and nothing else. EU only is the second switch, and it is the one that covers the rest: while it is on, nothing weside chooses leaves the EU, and it costs you capabilities you can see listed before you flip it.

The Data locations list on the residency screen names every provider that touches anything of yours, row by row with a country. See residency & regions.

Is my data safe?

Section titled “Is my data safe?”

Yes — that’s a founding principle, not an add-on. Your data is yours: one user can never see another’s companion, and weside never trains models on your conversations. You can export everything or delete the account at any time.

See privacy & ownership for the principle, account security for the door in front of it, Trust Circles for scoping what your companion may recall where, and export & delete for taking your data with you.

Do I have to design my companion’s personality?

Section titled “Do I have to design my companion’s personality?”

No — and you can’t, by design. A companion arrives with its own way of being and develops from the relationship, not from a personality prompt or character sheet. If you want to help it change, that is the evolution workbench: you say what should change, and it stays the same person. See what is a companion? and what weside is not.

Where next

Section titled “Where next”